Within the United States, including Alaska, Hawaii, and Puerto
Rico,you may obtain the location of the nearest JVC Factory Service
Facility or local independent JVC Authorized Service Center by calling
1(800)537-5722. After providing your Zip Code, you will be provided
with your closest JVC Factory Service Facility then stay on the
line for your local independent JVC Authorized Service Center.
Where can I obtain literature on JVC products?
Within the United States, including Alaska, Hawaii, and Puerto Rico, you can obtain sales literature on JVC products by visiting JVC Service online or by calling 1(800)252-5722 and then press or say one. You will then be prompted as to what kind of literature you want. Following this, you will leave your name and address. The sales literature on all products in that line will then be sent to you.
How can I obtain Accessories, Owners Manuals, Parts or Service Manuals for my JVC Product?
JVC Service Online provides consumers with repair services, parts and accessories, carreer opportunities and customer support. To purchase Accessories, Owner's Manuals, Parts or Service manuals directly through the JVC Parts Department call 1(800)882-2345. If you are calling from Alaska or Hawaii call 1(630)851-7855. In Puerto Rico call 1(201)808-2100.
When turning on PIP (Picture-In-Picture) I keep getting the
same channel that's on the main screen.
PIP requires 2 television tuners. The TV supplies one, the second
is usually supplied by a VCR. The VCR's audio and video outputs
must be connected to the television's audio and video input. If
you are using a cable box, a 2 way splitter must be used and the
connections are as follows. Main cable goes into the splitter. One
line from splitter goes to cable box's in-jack. The output jack
of the cable box goes to the VCR's antenna input. The VCR connects
to the TV as described above. The TV tuner will control the main
picture, the cable box will control the small picture.
What's the difference in COMPU LINK and A/V COMPU LINK?
COMPU LINK refers specifically to audio components, for example,
cassette decks or CD players. A/V COMPU LINK refers to VCR, TV and
some receivers. A receiver may be COMPU LINK but not A/V COMPU LINK.
The feature difference? Each flavor of COMPU LINK allows components
to "talk" to each other with easy operation from the remote
control. However, with A/V COMPU LINK the user can also control
video components as well. In addition, a user can "turn-on"
their entire Home Theater System by simply pushing a prerecorded
videotape into their VCR.
When I use A/V COMPU LINK, why does my TV always pick video input
2?
The TV has an S-Video input on input 1. The receiver you are using
has no S-Video Jacks. The receiver communicates this to the TV,
which picks input 2. It does this because a S-VHS VCR or laser disc
player may be connected to input one. Therefore, simply connect
your video source to input 2.
I get a big black square box covering 90% of my picture.
This is not channel guard or a malfunction. This is a function
of the closed caption circuit available for future use called text
mode. Simply press close the caption button on the TV remote until
the square disappears.
I have a JVC television with two tuner Picture in a Picture,
and a cable box, but get the same picture on both screens. Why?
The problem stems from the use of the cable box. The cable box
outputs only one channel to the TV's two tuners. Since both tuners
are receiving the same information, both pictures will be the same.
Elimination of the cable box should solve the problem. If eliminating
the cable box is not feasible, use the hookup outlined in question
number 7.
Why can't I set the clock on my AV27790, AV32790, or AV35790
model television?
The above model televisions have a Feature called TV Guide+. This
feature which downloads TV program information also downloads the
current time. Once the TV Guide+ feature is set up it is impossible
to adjust the clock manually.
My PIP works on my twin tuner JVC television but I get channels
2-13 on the small screen and all my cable channels on the large
screen. How do I get all my channels on both screens?
Turn the PIP function ON. Then press the SWAP button to switch
the pictures. Now press the MENU Up or Down Keys until you reach
the TUNER MODE setting. At this point press the MENU Left or Right
keys to set it to CABLE. You will now get all your cable channels
in both the large and small pictures.
When watching my JVC Stereo Television on some channels I get
the wrong audio for the station or no sound at all. How can I solve
this?
Your Television is designed to receive Stereo broadcasts. It is
also capable of receiving SAP or Second Audio Programs available
from TV stations. Some stations broadcast radio stations, weather,
foreign language or nothing at all on this frequency. If your TV
was mistakenly set to receive SAP, then you may be getting the wrong
audio or no audio on some stations. To alleviate this problem access
the MTS STATUS screen of your TV MENU and make sure you highlight
STEREO instead of SAP. This should solve the problem.
Will a TV or VCR designed for use in the U.S. work overseas?
TVs and VCRs designed for use in the U.S. use a broadcast system
called NTSC. The NTSC system is primarily used in North America
and Japan. Most other countries use either a system called PAL or
SECAM. These three systems are incompatible with one another. An
NTSC TV or VCR will not receive or playback information from a PAL
or SECAM broadcast or tape. The same is true of the other systems.
There are some TVs and VCRs which are capable of handling all three
systems and both would be needed to play tapes of different systems.
Unfortunately U.S. JVC corporation does not market such products
in the United States.
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